Legal
Terms & Conditions
Effective date: 10 June 2026 · Website: 5xmedia.uk
1. Introduction
These Terms & Conditions govern use of 5xmedia.uk and the engagement of 5X Media for agency services. By using the website, requesting a proposal, paying a deposit, or approving a scope of work, you agree to these terms unless a signed agreement states otherwise.
2. Services
5X Media provides social media management, paid advertising, content creation, influencer marketing, branding, strategy consulting, reporting, and related growth services. Exact deliverables, timelines, fees, and responsibilities are confirmed in a proposal, statement of work, or written agreement.
3. Proposals and Scope
Proposals are valid for the period stated in the proposal. Work outside the agreed scope may require a separate estimate, change order, or revised timeline. We may decline work that conflicts with platform policies, legal obligations, or our professional standards.
4. Client Responsibilities
Clients must provide timely access, approvals, brand assets, accurate information, platform permissions, payment details, and feedback. Delays in client input may affect timelines, delivery dates, campaign performance, or launch windows.
5. Fees, Deposits, and Payment
Fees are payable as stated in the proposal or invoice. Deposits may be required before onboarding or production begins. Retainers are usually billed monthly in advance. Late payment may pause work, delay delivery, or incur reasonable recovery costs.
6. Paid Media and Third-Party Costs
Agency fees exclude advertising spend, creator fees, licensing, stock assets, software, production costs, travel, and third-party platform charges unless explicitly stated. Clients remain responsible for approving and funding paid media budgets.
7. Performance and Results
We use reasonable skill, strategic judgment, and professional care, but we cannot guarantee revenue, rankings, impressions, engagement, follower growth, platform approvals, ad delivery, or specific commercial outcomes. Performance depends on many factors outside our control.
8. Intellectual Property
Unless agreed otherwise, clients receive usage rights to final approved deliverables once all related invoices are paid. 5X Media retains ownership of pre-existing methods, systems, templates, know-how, drafts, unused concepts, and internal processes.
9. Portfolio Use
We may reference client work, campaign results, creative examples, and testimonials in our portfolio or marketing unless a written confidentiality restriction is agreed.
10. Confidentiality
Both parties must protect confidential business, financial, technical, creative, and customer information shared during an engagement. Confidentiality obligations do not apply to information already public or independently developed.
11. Termination
Either party may terminate according to the notice period in the proposal or written agreement. Fees for completed work, committed third-party costs, and notice periods remain payable.
12. Liability
To the fullest extent permitted by law, 5X Media is not liable for indirect, consequential, or loss-of-profit damages. Our total liability is limited to fees paid for the relevant services giving rise to the claim, except where liability cannot legally be limited.
13. Website Use
Website content is provided for general information and does not create an agency-client relationship until a proposal or agreement is accepted. You must not misuse the website, attempt unauthorised access, or copy content without permission.
14. Governing Law
These terms are governed by the laws of England and Wales, unless a signed agreement specifies another jurisdiction.